Lippert and Dexter Axles

I have had amazing customer service from both Lippert and Dexter.

Specifically, they will spend time and answer questions for a person who is considering buying one of their products on the secondary market (used). They derive no direct benefit from that activity.

Today I spoke with Lippert, of course the phone call was recorded, Dexter does the same thing IIRC. So I mentioned to the rep the following information / opinion.

I have generally objected to participating in recorded phone calls, on principle. That being in a one party state, I cannot record calls without permission, whereas people in two party states can record calls without permission. I explained how easy that has become, and how AI is now integrated into the process.

https://www.forbes.com/sites/davidph...r-you-can-buy/
https://www.youtube.com/watch?v=uuJEO9LizMw
https://www.youtube.com/watch?v=eZ8w-2jPLXU

And then I discussed with the human agent how I now have a new reason to object to companies recording phone calls. The recordings are now a valuable asset for training AI agents that could replace the human agents. That I dislike participating, at this stage of AI / economic development, in training the human customer service rep's AI replacement.

I further expressed encouragement for the company to publish a forward facing white paper on the company's website. One that expressed how the company is (and plans to) use AI. And whether or not they will be using past, current and/or future recordings of customer interactions to train AI agents.

I also mentioned to the human customer service agent that this issue will likely become more important to consumers in the next 6 months as the job market suffers instability (and going forward in time beyond that) and Ai integration develops in the workplace -- consumer consciousness/awareness about these issues will be raised over time. I forgot to mention that AI + robotics will be a one two punch to American jobs. Arguably the tariff war might temporarily mask/mitigate some of the effects, they also might be a big tariffsctraction during the AI/robotic change over (distraction).

We live in interesting times. I will post below what I intended to be member's only content, because it is relevant...